Refund Policy
Last updated: 2026
1. Our Commitment
We want you to be completely satisfied with your Autodesk activation purchase. As a verified G2G seller with 5,000+ positive reviews and 0 negative feedback, we stand behind every activation we deliver. This policy explains the circumstances under which we provide refunds.
2. When You Are Eligible for a Refund
You can request a full refund in any of these situations:
- Activation Failed: If the license key we sent does not activate your Autodesk software despite following our instructions, and we cannot provide a working replacement within a reasonable time.
- Wrong Product Delivered: If you received an activation for a different product than the one you ordered (e.g., you ordered AutoCAD but received Revit).
- Duplicate Payment: If you were accidentally charged more than once for the same order.
- Non‑Delivery: If you never received the activation email (including checking your spam folder) and we are unable to resend it successfully.
All refund requests must be submitted within 7 days of purchase.
3. When Refunds Are NOT Granted
- Change of Mind: Because digital activations are instantly delivered and consumed, we cannot refund simply because you changed your mind after purchase.
- Compatibility Issues: It is your responsibility to ensure your computer meets Autodesk's system requirements and that you are able to install the software. Our keys work on both Windows and Mac where the software is available.
- Misuse or Violation: Refunds will not be issued if the activation key has been used, shared, or registered to an Autodesk account, as it becomes non‑refundable digital property.
- After 7 Days: Requests received more than 7 days after purchase are not eligible.
4. How to Request a Refund
Contact us immediately through one of these channels:
- WhatsApp: +212 602 159 113 (fastest response)
- Email: support@cadaccesshub.com
Please include your order ID (from G2G) and a clear explanation of the issue. We may ask for a screenshot of the error or the Autodesk activation window to troubleshoot. We respond within minutes during business hours.
5. Refund Process & Timeline
Once your refund request is approved, we process it through the G2G marketplace system. Refunds are typically returned to your original payment method within 1‑5 business days, depending on your bank or payment provider. We will notify you via WhatsApp or email once the refund has been initiated.
6. G2G Buyer Protection
All purchases are made through the G2G marketplace, which provides additional buyer protection. If we are unable to resolve your issue directly, you may escalate the matter to G2G support. Our verified seller profile (valiente10) has a spotless record, so disputes are extremely rare.
7. Contact
For any questions about this Refund Policy, reach out anytime: